Gaming PC - Warranty and Return

Hi

The  returns booking process, with DPD our carrier, is not automated so can you please tell us.

1. Your prefered 3 hour collection time between 9am - 6pm, any weekday apart  from bank holidays
2. A mobile number so we can pass that to DPD for notifications

3. DPD will come with a preprinted label or scan the parcel in electronically, so there is no need for you to put a label on the parcel.

Please use the original packaging or make sure the PC is double boxed.

Please read instructions below in full before agreeing to return the PC.

If the PC is coming back for repair please dont include any of the peripherals, power cables or WIFI antennae, you can also leave out the glass side panel, if you dont feel you can pack that up safely.

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Warranty

XUM guarantees that this product is free from defects in materials and workmanship that result in product failure during normal sage in accordance with the terms set out on this page and will, for a period of 1 year from the date of original purchase.

We guarantee repair or replacement of any component that is part of this product, free of charge, where it is faulty due to defective materials or workmanship. Replacements will be with new or, refurbished components.

If a repair/replacement is not possible we reserve the right to offer an alternative of equal or greater value (at the customers’ expense) or a partial refund proportional to the cost of the part.

Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.

What is not covered under Warranty?

• This Guarantee does not cover your data, or any peripherals that are not manufactured by XUM and were no originally included.
• Any damage sustained to the PC in transit back to us.
• The warranty period has expired
• Failure or damage due to misuse such as, water damage, physical damage.
• General wear and tear, misuse, neglect or damage by the buyer.
• Altering the product unless expressly permitted in writing by us.
• The following components have been replaced by a third party: HDD, SSD, RAM, CPU, GPU, MOTHERBOARD, CASE, PSU.
• The product has been taken to a third-party computer repair shop.
• Remedy of incorrectly installed/incompatible software which is not provided
• Overheating due to excessive dirt/dust build up.
• Data Recovery & Backing up of data, files and programmes.

Packaging the PC

You will need to pack your XUM PC safely and securely before shipping it back to us.

We are responsible for packing the PC so that it arrives safely to you. But we cannot accept responsibility for any damage occurring on  a return journey. Our carrier will track & return the package to us. But it must be well packaged to ensure no damage occurs, if in doubt use extra packaging please.
It is best to try to return the item as originally packaged. If this is not possible please follow the instructions (bellow):

Double Box the PC

If your Graphics card is an RTX 3070/3080 or 3090 model, these are large heavy cards due to the heatsinks used and are quite likely to come loose in transit. This can  possibly damage the card itself or it can cause damage to  other internal components. The best way to send these cards is to remove them from the machine and wrap them up in lots of bubble wrap then secure them inside the case with tape. Also pack the inside of the case to stop any other unwanted movement.

See the link below for additional instructions

https://www.support.drmem.com/hc/en-gb/articles/11057495767709-GPU-additional-Packing