Gaming PC - Warranty and Return – Dr Memory (XUM Enterprise Ltd)

Let us know your prefered 3 hour time slot, weekdays between 9am - 6pm, so we can arrange for DPD to collect the PC from you. Please also tell us your mobile number so we can pass that on to DPD

Please use the original packaging or make sure the PC is double boxed.

Please read instructions below in full before agreeing to return the PC.

If the PC is coming back for repair please dont include any of the peripherals, power cables or WIFI antennae, you can also leave out the glass side panel, if you dont feel you can pack that up safely.

Then please let us know collection a time and date that suits you.
A courier will collect and label the parcel between9am – 5pm (in 3 hour slots), Weekdays (excluding bank holidays).

------------------------------------------------------------------------------------------------------------------------------------------

Returning For a Refund?	Returning For a Repair/Replacement?
You can return a PC for a full refund if we have been notified within 30 days of the goods being received that you want to cancel the order. You have another 14 days to return the goods once we have been notified(See Warranty first).	You can return a PC for a repair/replacement if we have been notified within 365 days of the goods being received(See Warranty first).

Warranty

XUM guarantees that this product is free from defects in materials and workmanship that result in product failure during normal sage in accordance with the terms set out on this page and will, for a period of 1 year from the date of original purchase.

We guarantee repair or replacement of any component that is part of this product, free of charge, where it is faulty due to defective materials or workmanship. Replacements will be with new or, refurbished components.

If a repair/replacement is not possible we reserve the right to offer an alternative of equal or greater value (at the customers’ expense) or a partial refund proportional to the cost of the part.

Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.

What is not covered under Warranty?

This Guarantee does not cover your data, or any peripherals that are not manufactured by XUM and were no originally included.
Any damage sustained to the PC in transit back to us.
The warranty period has expired
Failure or damage due to misuse such as, water damage, physical damage.
General wear and tear, misuse, neglect or damage by the buyer.
Altering the product unless expressly permitted in writing by us.
The following components have been replaced by a third party: HDD, SSD, RAM, CPU, GPU, MOTHERBOARD, CASE, PSU.
The product has been taken to a third-party computer repair shop.
Remedy of incorrectly installed/incompatible software which is not provided
Overheating due to excessive dirt/dust build up.
Data Recovery & Backing up of data, files and programmes.

Packaging the PC

You will need to pack your XUM PC safely and securely before shipping it back to us.

We are responsible for packing the PC so that it arrives safely to you. But we cannot accept responsibility for any damage occurring on a return journey. Our carrier will track & return the package to us. But it must be well packaged to ensure no damage occurs, if in doubt use extra packaging please.
It is best to try to return the item as originally packaged. If this is not possible please follow the instructions (bellow):

Double Box the PC

Place the PC in a cardboard box (Box 1)

Fill any empty space with packing material such as bubble wrap to make sure it doesn't move around, then seal Box 1 with packing tape

Place (Box 1) into a second bigger outer box (Box 2)

Fill any empty space with packing material such as bubble wrap to make sure it doesn't move around, then seal the box with packing tape.

If your Graphics card is an RTX 3070/3080 or 3090 model, these are large heavy cards due to the heatsinks used and are quite likely to come loose in transit. This can possibly damage the card itself or it can cause damage to other internal components. The best way to send these cards is to remove them from the machine and wrap them up in lots of bubble wrap then secure them inside the case with tape. Also please pack the inside of the case to stop any other unwanted movement.

Please let us know a collection time and date that suits you.

A courier will collect and label the parcel between9am – 5pm (in 3 hour slots), Weekdays (excluding bank holidays).

Let us know your prefered 3 hour time slot, weekdays between 9am - 6pm, so we can arrange for DPD to collect the PC from you. Please also tell us your mobile number so we can pass that on to DPD

DPD will come with an Address Label (or scan the parcel in electronically) so there is no need for you to put a label on the parcel

Related articles