No Sound

To troubleshoot a sound issue on the PC

Please turn the PC fully off

Turn the PC back on whilst tapping the Delete key to access the BIOS

In the BIOS, press F9 to Load optimized defaults

Then F10 to Save and Exit

Once back in windows test the sound with both the top audio ports and the rear audio ports.

If you still hear no sound

Go to Computer Management, by right clicking on your start menu

Then Device manager & expand Sound Video & Game Controllers

Then take a screenshot and send it to us please

Thanks

If that fails to fix the issue, try these more advanced steps 

In Device Manager  please remove both instances of the High Definition Audio Device

Then along the top go to View and Show Hidden Devices

Remove any instances of  High Definition Audio Device and/or any instances of Realtek Audio Device, remove everything except the Nvidia/AMD audio entries (your Graphics card will be either Nvidia or AMD).

Then turn the PC of and reboot the previous  BIOS steps

Let Windows boot as normal

Say Yes to any Found New Hardware prompts & yes to any Install Driver prompts

Then check in Device Manager again. 

Say Windows should have reinstalled the sound card.

If it hasn't please take another photo of Then Device manager, with Sound Video & Game Controllers expanded

And a  photo of Hidden Devices and send them to us please