Support Article - PC Crashing/Unstable Usage Questions

We are sorry to hear you might be having some issues with your gaming pc.

Please can you answer a few questions so we can quickly fix your issue and take some steps prevent issues from happening in the future.

On average how many hours at a time would you say you use the PC for gaming for ?

What games are you playing ?

If the PC is crashing when playing certain games or in all games ?

Is it only crashing in some games what type of games are they ?

Did you update your graphics cards drivers before or after the crashes started ?

Or did the crashes only start after you updated your graphics cards drivers ?

Similarly did you make sure windows is fully up to date with  Windows update ?

Or did the crashes only start after a Windows Update was installed ?

Is the PC in a well ventilated spot allowing the fans to suck in air and exhaust air out of the back and top ?

Is the PC situated next to a radiator or heat source ?

Do you have anything covering the fan openings on the PC ?

Have you noticed anything else odd about your PC recently possibly indicating a malware infection ?